Please read our Terms and Conditions carefully before buying our products.

1. Privacy policy

We do not store credit card details nor do we share customer details with any 3rd Partie

2. Payment policy

  • On Fegpluseyelash.com, you can pay with your PayPal account or credit card/debit card (Visa, MasterCard). PayPal solve carefully all of the accounts.
  • We accept payments in the following currencies: USD, GBP, EURO
  • We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards
  • All credit/debit cardholders may be subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order. Besides, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
  • Fegpluseyelash.com does not store any Credit/ Debit card details.

3. Delivery policy Terms and Conditions

  • Our company only delivers for listed countries on our website.
  • For international deliveries, we work with different shipment companies and ship from our closest warehouse to you to make sure the best and quickest delivery time. Therefore, there is no guarantee of the delivery time for international delivery.
  • The customer has to pay import fees and other fees which are applied when the delivery reaches that destination if you order goods from the website for delivery to one of the overseas countries. Please notice that we do not control these fees and we cannot predict their amount.
  • We will deliver all the products in your order in one delivery. We will deliver directly to the delivery address specified in your order.
  • Please notice that we do not deliver items within the same order in multiple addresses and all goods are only delivered to the specified address that customers provide.

4. Cancellation, returns and refund Policy

  • Once an order has been processed we are unable to cancel it (or any part of it).
  • If you decide to cancel an order after we have dispatched the products, you will be responsible to return them to us, at your own risk. We will return all such products within 14 days after you receive the product.
  • You should return the products to us unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original product packaging, by one of the means set out in our returns procedure.
  • After you cancel your order and return the products, any sum debited by us to your credit/debit card will be refunded in full. Besides, we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you canceling your order.
  • If any product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights.  If you believe a product is faulty, you should return the product to us in accordance with the returns procedure. You have to inform and contact us within 7 days from the day the delivered order. Also If you have any questions regarding returns, please contact us.
  • Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

All customers apply Terms and Conditions

terms and conditions